CubeFall Support
Last Updated: May 6, 2026
Welcome to CubeFall Support! We’re here to help you get the most out of your gaming experience.
Contact Information
Developer: Eray Mutlu
Email: eray.mutlu@gmail.com
Response Time: We aim to respond within 24-48 hours
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Frequently Asked Questions
Sign-In & Account
How do I create an account?
CubeFall supports two sign-in methods:
1. Sign in with Apple (Recommended)
– Tap the “Sign In” button in Settings
– Select “Sign in with Apple”
– Follow the on-screen instructions
– Your progress will be automatically saved to your Apple ID
2. Sign in with Google
– Tap the “Sign In” button in Settings
– Select “Sign in with Google”
– Choose your Google account
– Authorize CubeFall to access your basic profile information
What data is collected when I sign in?
We collect minimal data:
– Apple Sign-In: Your unique Apple ID identifier and optional email/name
– Google Sign-In: Your unique Google ID, email address, and display name
We do NOT collect:
– Your password (authentication is handled by Apple/Google)
– Contacts or personal messages
– Location data
– Any data from other apps
Why should I sign in?
Signing in allows you to:
– Save your high scores to the cloud
– Access your progress across multiple devices
– Compete on the global leaderboard
– Protect your game progress from being lost
Note: You can still play CubeFall without signing in, but your progress will only be saved locally on your device.
I’m having trouble signing in. What should I do?
For Apple Sign-In issues:
1. Go to iOS Settings > [Your Name] > Password & Security
2. Ensure “Sign in with Apple” is enabled
3. Check that CubeFall has permission to use Sign in with Apple
4. Try signing out of your Apple ID and back in
5. Restart your device and try again
For Google Sign-In issues:
1. Ensure you have the Google app installed and you’re signed in
2. Check your internet connection
3. Try clearing the app cache (delete and reinstall CubeFall)
4. Ensure you’re using iOS 13.0 or later
Still having problems? Contact us at eray.mutlu@gmail.com with:
– Your device model and iOS version
– Which sign-in method you’re using
– Screenshots of any error messages
Can I switch between Apple and Google sign-in?
Currently, each sign-in method creates a separate account. If you want to switch methods:
1. Export your data from your current account (see Data Export below)
2. Sign out
3. Sign in with the new method
4. Contact support to merge accounts if needed
How do I sign out?
1. Open CubeFall
2. Tap the Settings icon
3. In the Account section, tap “Sign Out”
4. Confirm your choice
Warning: If you sign out, you’ll only be able to access locally saved progress until you sign back in.
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Purchases & Billing
What can I purchase in CubeFall?
CubeFall offers a one-time purchase:
Remove Ads – $2.99 USD (price may vary by region)
– Removes all advertisements permanently
– One-time purchase (no subscription required)
– Works across all your devices when signed in
How do I remove ads?
1. Tap the “Remove Ads” prompt when it appears during gameplay
2. Or go to Settings > Purchases
3. Complete the purchase through the App Store
4. Ads will be removed immediately
How do I restore my “Remove Ads” purchase?
If you’ve already purchased ad removal but it’s not working:
1. Open CubeFall
2. Go to Settings
3. Scroll to the “Purchases” section
4. Tap “Restore Purchases”
5. Wait for the confirmation message
This is free and can be done unlimited times.
I was charged but ads are still showing. What do I do?
1. First, try “Restore Purchases” in Settings
2. Ensure you’re signed in with the same Apple ID you used for the purchase
3. Check your purchase history:
– Open iOS Settings
– Tap your name > Media & Purchases > Purchase History
– Verify the CubeFall purchase is listed
4. Restart the app completely (force quit and reopen)
5. If issues persist, contact us at eray.mutlu@gmail.com with your purchase receipt
How do I request a refund?
All purchases are processed through Apple’s App Store. To request a refund:
1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your CubeFall purchase
4. Select “Request a Refund”
5. Choose your reason and submit
Important:
– Refunds are at Apple’s discretion, not the developer’s
– Most refunds are processed within 48 hours
– We cannot process refunds directly
For more information, visit Apple’s refund policy page at support.apple.com/en-us/HT204084
Are there any subscriptions?
No. CubeFall does not offer subscriptions. All purchases are one-time only.
Will my purchase work on iPad and iPhone?
Yes! When you sign in with the same Apple ID, your “Remove Ads” purchase is available on all your devices.
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Subscription & Cancellation
Does CubeFall have subscriptions?
No. CubeFall does not use a subscription model. The only in-app purchase is a one-time “Remove Ads” purchase.
You will never be charged recurring fees for CubeFall.
How do I cancel my subscription?
CubeFall does not have subscriptions, so there’s nothing to cancel. If you see a recurring charge for “CubeFall,” please:
1. Check your App Store subscriptions to verify it’s not another app
2. Contact Apple Support immediately
3. Email us at eray.mutlu@gmail.com with details
I see a recurring charge. Is this normal?
No. CubeFall only has one-time purchases. If you see recurring charges:
1. It may be from a different app with a similar name
2. Check your App Store subscriptions: Settings > [Your Name] > Subscriptions
3. Contact Apple Support if you see unauthorized charges
4. We’re happy to verify – email us at eray.mutlu@gmail.com
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Data Privacy, Deletion & Export
What data does CubeFall collect?
We believe in transparency. Here’s exactly what we collect:
When you don’t sign in:
– Game progress (stored locally on your device only)
– High scores (stored locally only)
– Settings preferences (sound, language)
– Anonymous analytics (crashes, performance)
When you sign in:
– User ID (from Apple/Google)
– Email address (if provided)
– Display name (if provided)
– High scores and game progress (stored in Firebase)
– Authentication tokens
We NEVER collect:
– Passwords
– Location data
– Contacts
– Photos or camera access (except for gameplay)
– Data from other apps
– Advertising identifiers for tracking
For complete details, see our Privacy Policy at digitalinstitute.com.tr/cubefall-privacy-policy/
How do I delete my account and data?
You have the right to delete your account at any time:
Within the app (Recommended):
1. Open CubeFall
2. Go to Settings
3. Scroll to the Account section
4. Tap “Delete Account”
5. Confirm deletion
By email:
1. Send a request to eray.mutlu@gmail.com
2. Include: “Please delete my CubeFall account”
3. Provide your email or user ID
4. We’ll confirm deletion within 7 business days
What happens when I delete my account?
When you delete your account:
Immediately deleted:
– Your user profile
– All high scores
– Cloud-saved game progress
– Authentication data
– Any associated personal information
Retained (required by law):
– Purchase records (kept by Apple, not us)
– Basic transaction logs (30 days for fraud prevention)
– Anonymous analytics (cannot be linked to you)
Cannot be recovered:
– Account deletion is permanent
– You cannot restore your data
– You’ll need to create a new account to sign in again
Your purchases:
– Ad removal purchases remain valid with your Apple ID
– Use “Restore Purchases” if you create a new account
How long does account deletion take?
– Immediate: Most data is deleted instantly when you tap “Delete Account”
– 24-48 hours: Complete removal from all backup systems
– 7 days maximum: Full deletion from all systems
You’ll receive a confirmation message when deletion is complete.
How do I export my data?
To receive a copy of all data we have about you:
Method 1 – Email Request:
1. Email eray.mutlu@gmail.com
2. Subject: “Data Export Request – CubeFall”
3. Include your email address or user ID
4. We’ll send your data within 30 days (usually within 7 days)
Method 2 – View in App:
1. Your high scores are visible in the app’s leaderboard
2. Your game progress is shown in Settings
3. For a complete export, use the email method above
What format is exported data in?
We provide your data in JSON format, which includes:
{
“userId”: “your_user_id”,
“email”: “your@email.com”,
“displayName”: “Your Name”,
“createdAt”: “2026-01-15T10:30:00Z”,
“highScores”: [
{
“score”: 12500,
“level”: 15,
“timestamp”: “2026-05-01T14:20:00Z”
}
],
“gameProgress”: {
“bestScore”: 12500,
“totalGamesPlayed”: 150
},
“settings”: {
“soundEnabled”: true,
“language”: “en”
}
}
This format can be opened with any text editor or imported into other applications.
Can I transfer my data to another account?
Currently, we don’t support automatic data transfers between accounts. However:
1. Export your data from the old account
2. Contact us at eray.mutlu@gmail.com with both account details
3. We can manually merge accounts in special cases
4. This process typically takes 3-5 business days
Is my data encrypted?
Yes! Security is a priority:
– In transit: All data uses TLS/SSL encryption (HTTPS)
– At rest: Firebase uses AES-256 encryption for stored data
– Authentication: OAuth 2.0 tokens (never storing passwords)
– Local storage: iOS Keychain for sensitive data
Who has access to my data?
Only these parties:
– You – Full access to your data
– CubeFall developers – Minimal access for support and debugging (anonymized when possible)
– Firebase/Google Cloud – Infrastructure provider (under strict data processing agreements)
– Apple – Purchase records only (through App Store)
We NEVER:
– Sell your data to third parties
– Share data with advertisers
– Use your data for purposes other than providing the game service
– Access your data without a legitimate reason (support, debugging, legal requirement)
How do I update my privacy preferences?
Authentication data:
– Managed through Apple/Google settings
– We only receive what you authorize
Game data:
– Sign out to stop cloud syncing
– Delete account to remove all cloud data
– Local data is automatically deleted when you uninstall the app
Analytics:
– We use Firebase Analytics for crash reporting and performance
– This data is anonymous and cannot be disabled without affecting app functionality
– See our Privacy Policy for details
What are my rights under GDPR/CCPA?
We fully comply with GDPR and CCPA. You have the right to:
– Access – Request a copy of your data (see Export above)
– Rectification – Correct inaccurate data (email us)
– Erasure – Delete your account and data (see Delete above)
– Portability – Export your data in a standard format
– Object – Object to data processing (by not signing in)
– Restrict – Limit how we use your data (email us)
To exercise these rights: Email eray.mutlu@gmail.com with your request.
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Gameplay & Technical Support
General Issues
The app crashes or freezes. What should I do?
1. Force quit the app:
– Double-click the Home button (or swipe up on newer iPhones)
– Swipe up on CubeFall to close it
– Reopen the app
2. Restart your device:
– Hold the power button and slide to power off
– Wait 30 seconds
– Turn your device back on
3. Update the app:
– Open the App Store
– Tap your profile icon
– Scroll to updates
– Update CubeFall if available
4. Check iOS version:
– CubeFall requires iOS 13.0 or later
– Go to Settings > General > Software Update
5. Reinstall the app:
– Delete CubeFall (your cloud data is safe if you’re signed in)
– Reinstall from the App Store
– Sign back in to restore progress
Still crashing? Email us at eray.mutlu@gmail.com with:
– Device model (e.g., “iPhone 13”)
– iOS version (e.g., “iOS 17.2”)
– When the crash happens (e.g., “when starting level 10”)
– Screenshots if possible
My high score wasn’t saved!
If you’re signed in:
1. Check your internet connection
2. Try pulling down on the leaderboard to refresh
3. Sign out and sign back in
4. Contact us if the score is still missing
If you’re not signed in:
– Scores are only saved locally
– If you deleted the app or reset your device, local scores are lost
– Sign in to save scores to the cloud
The game is laggy or slow.
1. Close other apps:
– Free up device memory
– Double-click Home and swipe up on other apps
2. Reduce graphics (if available in settings):
– Some devices may struggle with effects
3. Update iOS:
– Newer iOS versions often improve performance
4. Free up storage:
– Go to Settings > General > iPhone Storage
– Delete unused apps or media
5. Contact us:
– Let us know your device model
– We optimize for older devices when possible
Audio isn’t working.
1. Check the in-game settings – Sound Effects toggle
2. Ensure your device isn’t on silent mode (check the physical switch)
3. Check iOS volume settings
4. Restart the app
5. Check if other apps have sound (might be a device issue)
The app won’t download or update.
1. Check internet connection – Use Wi-Fi if possible
2. Check storage – Settings > General > iPhone Storage
3. Sign out and back into App Store:
– Settings > [Your Name] > Media & Purchases > Sign Out
– Sign back in
4. Restart device
5. Contact Apple Support if issue persists
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App Store & Reviews
I love CubeFall! How can I support the development?
We’re so glad you’re enjoying the game! You can help by:
1. Leave a review – Tap the star icon in Settings or rate us in the App Store
2. Remove ads – Your purchase helps fund development
3. Share with friends – Word of mouth is the best advertising!
4. Send feedback – Email eray.mutlu@gmail.com with suggestions
Where can I suggest new features?
We’d love to hear your ideas! Email us at eray.mutlu@gmail.com with:
– Feature description
– Why you’d like to see it
– Any mockups or examples
We read every email and consider all suggestions for future updates.
When will [feature] be available?
We’re constantly working on improvements! While we can’t guarantee specific features, here’s what’s in development:
– Enhanced leaderboard features
– New game modes
– Achievement system
– Custom themes
Follow us for updates or email to request notifications when specific features launch.
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Contact & Legal
How do I contact support?
Email: eray.mutlu@gmail.com
Subject: Include “CubeFall Support” in your subject line
Response Time: 24-48 hours (usually faster!)
What to include:
– Your issue or question
– Device model and iOS version
– Screenshots (if applicable)
– Your user ID (found in Settings)
Where can I find your Privacy Policy?
Full Privacy Policy: digitalinstitute.com.tr/cubefall-privacy-policy/
This page is also accessible within the app:
1. Open CubeFall
2. Go to Settings
3. Tap “Privacy Policy”
What are the Terms of Service?
By using CubeFall, you agree to:
– Use the app only for lawful purposes
– Not attempt to cheat, hack, or manipulate the game
– Not impersonate other users
– Not violate Apple’s App Store guidelines
Full Terms: Available in-app and at digitalinstitute.com.tr/cubefall-terms/
What about children’s privacy?
CubeFall is rated for ages 4+. We comply with COPPA (Children’s Online Privacy Protection Act):
– We do not knowingly collect personal information from children under 13
– Sign-in is optional and not required for gameplay
– No targeted advertising
– Parental controls are respected
For parents: If you discover your child has created an account without permission, contact us immediately to delete it.
Is CubeFall accessible?
We strive to make CubeFall accessible to all players:
– VoiceOver support
– Dynamic Type for larger text
– High contrast colors
– Reduced motion options
– Colorblind-friendly design
Need accommodation? Email us and we’ll do our best to help.
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Additional Resources
System Requirements
– Platform: iOS, iPadOS
– Minimum iOS Version: 13.0 or later
– Devices: iPhone 6s and newer, iPad Air 2 and newer, iPad mini 4 and newer
– Storage: 100 MB
– Internet: Optional (required for sign-in and leaderboards)
Supported Languages
CubeFall is available in:
– English
– Turkish (Türkçe)
– Spanish (Español)
– French (Français)
– German (Deutsch)
– Japanese (日本語)
– Chinese Simplified (简体中文)
– Korean (한국어)
Change language in Settings > Languages.
Credits
Developer: Eray Mutlu
Design & Development: Eray Mutlu
Firebase & Cloud Services: Google Cloud Platform
Authentication: Apple Sign-In, Google Sign-In
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Still Need Help?
If you didn’t find the answer to your question, we’re here to help!
Email: eray.mutlu@gmail.com
Response Time: 24-48 hours
Website: digitalinstitute.com.tr
Before contacting support, please:
1. Check this FAQ page
2. Try the troubleshooting steps above
3. Have your device info ready (model, iOS version)
4. Include screenshots if applicable
We aim to provide the best support experience possible. Thank you for playing CubeFall!
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Last Updated: May 6, 2026
Version: 1.0
This support page complies with Apple App Store Connect requirements and includes all necessary information for user support, data privacy, billing, and account management.
